Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed volutpat suscipit lectus porttitor pharetra. Suspendisse et elit in urna elementum feugiat. Phasellus et consectetur dui, a egestas dolor. Duis odio augue, faucibus vitae bibendum et, sollicitudin vel quam. Nam semper mauris ex, commodo placerat enim porttitor ac. Aliquam congue elit vitae tortor gravida faucibus. Nulla finibus efficitur felis.
M
Mathew J.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed volutpat suscipit lectus porttitor pharetra. Suspendisse et elit in urna elementum feugiat. Phasellus et consectetur dui, a egestas dolor. Duis odio augue, faucibus vitae bibendum et, sollicitudin vel quam. Nam semper mauris ex, commodo placerat enim porttitor ac. Aliquam congue elit vitae tortor gravida faucibus. Nulla finibus efficitur felis.
L
Leslie J.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed volutpat suscipit lectus porttitor pharetra. Suspendisse et elit in urna elementum feugiat. Phasellus et consectetur dui, a egestas dolor. Duis odio augue, faucibus vitae bibendum et, sollicitudin vel quam. Nam semper mauris ex, commodo placerat enim porttitor ac. Aliquam congue elit vitae tortor gravida faucibus. Nulla finibus efficitur felis.
J
Jim J.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed volutpat suscipit lectus porttitor pharetra. Suspendisse et elit in urna elementum feugiat. Phasellus et consectetur dui, a egestas dolor. Duis odio augue, faucibus vitae bibendum et, sollicitudin vel quam. Nam semper mauris ex, commodo placerat enim porttitor ac. Aliquam congue elit vitae tortor gravida faucibus. Nulla finibus efficitur felis.
B
Bob J.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed volutpat suscipit lectus porttitor pharetra. Suspendisse et elit in urna elementum feugiat. Phasellus et consectetur dui, a egestas dolor. Duis odio augue, faucibus vitae bibendum et, sollicitudin vel quam. Nam semper mauris ex, commodo placerat enim porttitor ac. Aliquam congue elit vitae tortor gravida faucibus. Nulla finibus efficitur felis.
R
Roger J.
Manager
R
Roger J
Event
Process for Invoicing and payment acceptance
Always ensure proper process and protocol is followed
2/33 Read
G
Ginger K
Event
Compliance
Always ensure we are in compliance with protocols that meet regulatory/industry/professional standards(SOC 2)
2/33 Read
R
Roger J
Event
Product Resources
Backlog of Projects to work on requiring product
resources to drive them forward
Need stronger product resources
2/33 Read
R
Roger J
Event
Errors/Failures on the site
Due to lack of logging, errors aren't being logged properly.
2/33 Read
G
Ginger K
Event
High Performer Employee Churn
Need to be identifying and monitoring High performers and their risk of leaving
2/33 Read
R
Roger J
Event
Customer Support Metrics
No message
2/33 Read
G
Ginger K
Event
Employee Training(should tape sessions for re-use)
Resources need business training
Resources need training on how system works (specific workflows for certain customers)
2/33 Read
R
Roger J
Event
Logging
Lack of logging in the site makes troubleshooting
difficult and investigations take longer
2/33 Read
R
Roger J
Event
Security Breach
Need to be constantly monitoring environment and
systems to prevent any type of breaches/hacks.
2/33 Read
G
Ginger K
Event
Scaling
Bringing on new customers and understanding the volume
they bring on to the site/environment.
2/33 Read
R
Roger J
Event
Cincinnati Project
New customer and large account - need to deliver flawlessly
2/33 Read
R
Roger J
Event
Files vulnerability
Currently files with RCT Cloud can be accessed if you have the link to the file.
Proper access control doesn't exist. Need to do risk assessment of having this found by customers.
2/33 Read
G
Ginger K
Event
Return to work (office). Capacity/New Health & Safety Protocols
Health and safety guidelines may force us to reconfigure the office.
2/33 Read
G
Ginger K
Event
Technical Debt
Causes slower development, higher risk of issues. More manual testing.
Less robust solutions built in the past. Lack of separation of concerns.
2/33 Read
G
Ginger K
Event
Reduce the time it takes to deploy releases
Currently it's taking too long for customers to get the latest releases
2/33 Read
R
Roger J
Event
Application - Performance
No message
2/33 Read
G
Ginger K
Event
Competitve Feature threats
No message
2/33 Read
R
Roger J
Event
Infrastructure - Operations
Infrastructure is not scalable. With additional customers coming on board recently and new ones coming on - issues with existing setup have surfaced.
2/33 Read
G
Ginger K
Event
Localization
500k + in revenue tied to the delivery of this in Q2 of 2021.
2/33 Read
R
Roger J
Event
Quality of Product
Better Business Requirements
Stopping Regression(improve process)
2/33 Read
G
Ginger K
Event
Database - Performance
No message
2/33 Read
G
Ginger K
Event
Farm Re Account
Farm Re has many tickets open and requests a lot of CRs -
unsustainable to meet their expectations
2/33 Read
G
Ginger K
Event
Infrastructure - Re-design
Require Network Segmentation between environments.
Require scalable infrastructure to accommodate peak loads and additional resources.